Postage costs are clearly shown before you complete your order.

Shipping

 We will send an e-mail to let you know your order has been processed and despatched.  All Orders must be signed for at the point of delivery.

About our products & Shipping Information

All items are freshly prepared to order rather than supplying ready made 'off the shelf' stock. This is a premium service which we offer free to customers and each product is checked for quality before sending. We aim to despatch your order within 3 working days, (this does not include Saturdays & Sundays). Weekends are reserved  for research and product listing etc.

We offer a 28 day no-quibble money back guarantee!

You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.

You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase.   You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.

International customers wishing to return items for exchange or refund must do so at their own cost.   Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.

IN THE FIRST INSTANCE, PLEASE CONTACT US TO OBTAIN A RETURNS-TICKET AND FULL SHIPPING ADDRESS, THANK YOU.

Please remember to include your original order number when communicating with us.